Once you submit your application, our team will carefully review the provided information and assess your eligibility. We understand the importance of timely updates, so rest assured that we will promptly communicate the status of your application. You can expect to receive a notification or communication from us regarding the outcome of your application. Our goal is to keep you informed throughout the process, and we'll make sure to let you know about the next steps or any additional information required.

Navigate to our main screen and effortlessly access your loan information by tapping on "My Loan." This section grants you a comprehensive overview of your loans, displaying a list of your active loans along with their corresponding details.

Obtaining your Statement of Account (SOA) is a straightforward process. Once your loan application is approved and processed, we will generate and provide your SOA to you. The exact method of receiving your SOA may vary depending on your preferences and our platform's features. Generally, you can expect to receive your SOA through email or within your account dashboard on our app. We prioritize delivering your SOA in a secure and convenient manner. If you have any specific preferences or inquiries regarding your SOA, feel free to reach out to our customer support team, and they will gladly assist you.

To conveniently access payment-related features, navigate to the main screen and select the "Payment" option. From there, effortlessly upload your payment proof and provide the necessary payment information. Our dedicated team will verify the details for further processing.

If you have forgotten your password, don't worry, we've got you covered. Follow these steps to recover your password: 

1. On the login screen, look for the "Forgot Password" option. Tap on it. You will be prompted to provide the NRIC/FIN associated with your account. 

2. Enter NRIC/FIN correctly. Once submitted, you will receive an email from us with instructions on how to reset your password. Please note that the email may take a few minutes to arrive, so be sure to check your spam or junk folders as well. 

3. In the email, you will find a link or a temporary password to reset your password. Click on the provided link or follow the instructions given. 

4. You will be redirected to a page where you can create a new password. Choose a strong and secure password that you can easily remember. 

5. After setting your new password, save the changes, and you should now be able to log in to your account using your updated credentials. 

If you encounter any issues or need further assistance, please reach out to our customer support team. We are here to help you regain access to your account and ensure a smooth user experience.